Frequently Asked Questions
Roof Replacement & Repair Question
How do I know if my roof really needs to be replaced or just repaired?
If your roof has minor damage and is in good condition, then you should consider repairs. However, if the roof has any major damage along with aging, you should opt for roof replacement.
What happens if it rains during my roof replacement project?
Rain during roofing work poses a safety hazard. If our roof replacement is interrupted by rain, we will cover the roof with a tarpaulin or other protective material. These coverings can protect the underlying structure.
Can I stay in my home while the roof is being replaced?
Generally, it’s safe and practical to stay at home while your roof is being replaced. A planned roof replacement will take 2-3 days. However, the process can create a noisy and messy environment.
What should I do if my roof replacement crew damages part of my property?
If the situation arises, document the damage with photos and videos. Inform our contractor immediately about the damage.
Why is my roof finished, but no one has inspected it yet?
If your roof replacement is finished, but no one has inspected it yet. Then, there might be a few reasons. Final inspections are usually held after a few days of installation for a detailed evaluation.
Can I choose the brand or type of roofing materials used in my home?
Yes. Typically, we use the roofing materials and products from industry’s best manufacturers like GAF, ABR Roofing, Velux, etc. You can select the brand or type of roofing materials as per your unique needs.
Insurance, Billing & Financing Questions
Why did I get a bill when I already paid my insurance deductible?
Your insurance deductible is a part of the cost. Your insurance may not cover everything. In that case, you’ll need to pay for any remaining balance.
What if my insurance payment doesn’t cover the whole roofing cost?
In this scenario, you’re responsible for the difference. Unless it’s a covered cost that can be appealed with your insurance company.
How do I know what the insurance check I received is actually for?
When you receive the insurance check, it will have all the necessary details. You can review the insurance estimate. It also breaks down what each part of the payment covers.
Are there zero-down or low-interest financing options for roof replacements?
Yes. We offer affordable and flexible financing options for roof replacements.
Can you bill my insurance company directly instead of me paying upfront?
We can assist with documentation. However, mostly the insurance companies pay the homeowner directly.
Pre-Project Questions
How do I choose the right roofing contractor?
Search online or ask your friends, family, or neighbors about any roofing contractors they may know. Look for their experience, review their testimonials, and ask for price quotes. Compare the details and choose the company accordingly.
What should I ask before signing a roofing contract?
Ask the contractor about timelines, warranties, materials used, payment terms, and proof of insurance or licensing before signing a roofing contract.
How can I tell if my roof damage is from a storm or normal wear and tear?
A professional roofer like Rick’s Main Roofing can inspect and tell whether your roof damage is due to normal wear and tear or a storm.
Do I need to be home for the roof inspection or estimate?
It isn’t necessary. However, being present helps answer questions and understand the scope of work directly. Moreover, it also gives you satisfaction seeing the work done in the right way.
Warranty & Maintenance
What warranties do you offer on materials and labor?
We provide manufacturer warranties on materials and a separate labor warranty. The warranty details vary by product, material, or project.
What voids a roof warranty?
Poor ventilation, unapproved repairs, or improper roof installation can void your roof warranty.
How often should I inspect or maintain my new roof?
You should schedule a roof inspection or maintenance service twice a year, in spring and fall. Moreover, you should also get your roof inspected or maintained after a storm or natural disaster.
Do you offer a roof maintenance program or plan?
Yes. We provide customized roof maintenance plans to keep your roof in its original shape and extend its lifespan.
